Operations Services
Operate+
Senior-led staff augmentation that embeds Sciber experts into your operations to get the most out of your security platforms and network infrastructure. Operate+ extends your team with senior engineers and architects who take an active role in operating, optimising and evolving your environment — advanced troubleshooting, execution of approved changes, lifecycle management and strategic advisory. It is designed for organisations that need dedicated, high-end operational expertise, deeper integration with internal processes and tailored support beyond a standard managed service model.
In short
- Senior engineers and architects embedded in your team
- Scope agreed in hours, adjustable during the term
- On-site option for an extended internal team
Delivered by named specialists, documented end to end.
What you get
The service, in concrete terms.
Named specialists, documented work, measurable progress.
Advanced troubleshooting and incident support
Deep-dive analysis and resolution of complex platform and integration issues, with root-cause analysis and remediation planning for recurring operational problems.
Vendor coordination
Direct engagement and case management with your vendors, escalation handling, follow-up and verification of fixes and workarounds — where you authorise us to act on your behalf.
Execution of approved changes
Implementation of approved configuration and policy changes, and support for releases, migrations and optimisation work, following your own change management process.
Lifecycle management
Planning and coordination of upgrades, migrations and end-of-life transitions, plus continuous tuning to maintain performance, stability and security posture.
Architecture and platform advisory
Guidance on reference architectures, platform design and best practice, with recommendations for integration, scalability and resilience aligned with your roadmap.
Governance participation
Active participation in operational, tactical and strategic forums, regular reporting on platform health, risks and improvement opportunities, and input to roadmap and investment planning.
On-site staff augmentation
A cybersecurity expert present on site as part of an extended internal team. Restrictions may apply depending on physical location and a minimum level of engagement.
A scope you set, and can change
The activities in scope are agreed against a number of hours and documented in a Service Scope signed off by both parties. Scope can be increased or decreased during the term as your priorities move. We recommend and prioritise activities, you decide and approve them — and when the included hours are reached, we tell you before any further work is done.
Outcomes and benefits
Operate+ is built for organisations that want the same senior people in their environment month after month, not a rotating queue of tickets.
- Dedicated senior expertise closely aligned with your tools, processes and goals
- Faster, more effective resolution of complex operational issues
- Reduced risk and downtime through structured lifecycle and change management
- Stronger architectural decisions and platform evolution guided by experienced practitioners
- A strategic operational partnership that drives continuous improvement of your security and network posture
Onboarding and governance
After signing, we hold an initial meeting to agree the starting scope and priorities, then you provide the access, authorisations, equipment and documentation the team needs to deliver it.
- Monthly operational meeting — operational issues and backlog prioritisation
- Annual strategic meeting — partnership, cooperation and roadmap
- Quarterly review of delivery, future scope and priorities
Next step
Senior expertise inside your operations, not at the end of a ticket queue.
Tell us where your platforms and your team need reinforcement, and we will propose a starting scope in hours.
Turn Your Cybersecurity Stack Into a Fully Managed Asset — Starting Today.