Blog · 2 June 2026
What a documented investigation actually looks like
Who, what, where and when — why we write every incident up the same way, every time.
An investigation that cannot be reviewed is an opinion. We document the four W's on every incident: who was involved, what happened, where it happened and when.
The discipline pays off twice: the customer can follow the reasoning, and the next analyst — human or agent — starts from knowledge instead of from scratch.